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Q-2, r. 21 - Regulation respecting waterworks and sewer services
Section 30
Disposition versions
30. Reimbursement: If an interruption of service does not exceed 5 consecutive days and the total duration of interruptions does not exceed 20 days over a 1-year period, the operator is not bound to grant a reduction in the subscription fee.
If one of those limits is exceeded, the operator must reimburse the subscriber proportionately to the duration of the interruption.
